In the Archives

Video
ffe  

Customer Service and Social Media

29 October on Customers, Experience, SoMoLo, Video

Most brands who are using Social Media for Customer Service are missing the point. It’s take more than pointed a user to email you… Offer real solutions!

kl  

Klout Needs a Hug

28 October on Customers, Video

The changes Klout made are not all the bad. They are only making changes because of us, the users. Don’t hate too hard.

dw  

11,111 Tweets and Growing

19 October on Customers, Passion, SoMoLo, Twitter, Video

That’s a lot of opportunities to make a connection. Check out the images below stats on my tweet activity! I’ve enjoyed my time on Twitter thus far and all the great friends I’ve made. I look forward to the next …

4  

30 Seconds: Take Action

31 August on Business, Passion, Video

Action. It’s the hardest thing to take.

md  

30 Seconds: Document

29 August on Business, Passion, Video

You’ll be surprised how much documenting your business can do for your future and your growth.

23  

30 Seconds: 80/20 Rule

27 August on Business, Customers, Passion, Video

Two ways the 80/20 rule applies to your business.

how  

30 Seconds: How to Grow Your Business

24 August on Business, Video

Focus. Make it hurt. Then grow…

you  

30 Seconds: “You’re On Track”

22 August on Business, Passion, Video

Entrepreneurs sometimes get ahead of themselve but we have to pause and look at where we are.

md  

The Potential Future of G+

01 August on Experience, Google+, Video

Google has everything it needs to lead in SCRM and Social. It just needs to package it right.

jf  

Google+ needs Gamification

26 July on Customers, Experience, Google+, SoMoLo, Video

Merlin U Ward talks about how G+ can become intriguing to even the most common user. An expansion on “Shit or get off the pot, G+”